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Privacy Policy

Last updated: November 11, 2025

The website Gran Caffè Royal Karoma (hereinafter “we”, “our site”) places great importance on the protection of your personal data.
This policy explains which data we collect, how we use it, and your rights under the Swiss Federal Act on Data Protection (FADP) and, where applicable, the GDPR (European Union).

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1. Data Controller

Gran Caffè Royal Karoma
Address: Av. de la Gare des Eaux-Vives 35, 1207 Geneva, Switzerland
E-mail: info@grancafferoyalkaroma.ch
Phone: +41 22 735 45 15
Legal Representative: Yuanyuan Wang (Manager)

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2. Personal Data Collected

We collect data when you fill out a form on our website or when you contact us by e-mail or phone.

The data that may be collected includes:

  • Full name

  • E-mail address

  • Phone number

  • Message or information voluntarily provided

No sensitive data is collected via the website.

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3. Purpose of Data Collection

We use the data only to:

  • Respond to your inquiries via our contact form

  • Manage reservations or requests for information

  • Improve our quality of service

We never sell your data.

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4. Data Sharing with Third Parties

Your information may be shared only with:

  • Our web host: Wix

  • Providers strictly necessary for the operation of the website

No data is transferred for commercial purposes.

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5. Cookies and External Services

Our website may use external tools such as:

  • Google Maps (to display our address)

  • Google Analytics (anonymized statistics — remove if not used)

If non-essential cookies are used, users must give consent via a cookie banner.

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6. Data Retention

Data is kept only as long as necessary to respond to your request, and is deleted no later than 12 months, unless legally required to keep it longer.

 

7. Data Security

We implement the technical and organizational measures necessary to protect your data against:

  • Loss

  • Unauthorized access

  • Alteration or disclosure

 

8. Your Rights

You have the right to:

  • Request access to your data

  • Have it corrected or deleted

  • Withdraw your consent at any time

To exercise these rights, contact us at: info@grancafferoyalkaroma.ch

 

9. Changes to This Policy

We may update this policy at any time.
The current version is the one published on this page.

 

10. Contact

For any questions, contact us at: info@grancafferoyalkaroma.ch

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